Q&A

OUR PRODUCTS

All our herbariums are made in our Parisian workshop by our fairy-fingered Herbamakers.

Just like our herbariums, our bouquets are made in our Parisian workshop by our florist.

You can also write a note when you order, which will then be included in the package with your beautiful bouquet.

You can have the letter of your choice made in eight different colours: white, pink, blue, yellow, blue and white, yellow and pink, blue and pink and multi-coloured. For more information, click here.

We also offer duo herbariums, to which you can add a date. You can find them directly by clicking here.

You can find our mini-herbiers to personalise by clicking here too.

For special requests you can contact us at hello@herbarium.fr, we will do our best to meet your expectations.

We have a bouquet bar in our corner of Le Bon Marché, at 24 rue de Sèvres (on the Grande Épicerie side). Our saleswoman will be able to make you the bouquet you want with the dried flowers of your choice.

Send us a photo by email to hello@herbarium.fr and we will give you the instructions on how to order!

Our frames are made of aluminium with an acrylic glass that protects against UV rays. On the back you will find an easy to use hanging system.

Carefully remove your herbarium from its pouch and place it in your frame, avoiding touching the plants. If there is any flower residue, carefully wipe the glass of your frame with a cloth.

For optimal preservation of your herbarium, we advise you to avoid direct exposure to sunlight and locations with high luminosity or humidity.

ORDERS

If you wish to be informed of a return in stock, create an alert on the page of the product in question. Our Herbamakers are mobilized to minimize your wait!

Write to us at hello@herbarium.fr and we will do our best to take your changes into account. If your order has already been shipped, you will need to proceed with an exchange or return.

All our herbariums are delivered in beautiful green boxes... to offer or to please oneself, gift experience guaranteed! Our bouquets and bunches of dried flowers are also packed in attractive kraft.

You will have the possibility to add a small personalized note on the page of validation of your basket.

No invoice is slipped into our packages. If you wish to receive one, write to us at hello@herbarium.fr and we will send it to you by email.

DELIVERY

We deliver our herbariums all over the world.

Free delivery for orders over 150€ in mainland France. Standard delivery within 1 to 2 working days. Delivery in Relay Point in 1 working day, free from 100€. Express delivery within 24 hours. Delivery by courier in Paris and its suburbs, in 2 hours between 9am and 6pm from Monday to Friday, at the price of 9€. For orders outside these hours, we deliver the next working day from 11am.

Delivery costs outside France: according to the current rates and the weight of your package. For international deliveries, customs fees and other taxes are not included in the price displayed on the site. These costs must be paid by you directly to the carrier upon receipt of the product.

Once your order is shipped, you will receive an email with your online tracking number. If you encounter any difficulties or if the delivery time is abnormally long, do not hesitate to write to us at hello@herbarium.fr.

EXCHANGES & RETURNS

You have 14 days after receipt of your order to return or exchange your products. For France, exchanges are free. Write to us at hello@herbarium.fr to make your request and get your prepaid return slip. For exchanges of orders delivered abroad, the cost of returning the herbarium is at your expense. We will pay for the shipment of your new herbarium.

You have a period of 15 days after receipt of your order to return your purchases to us if you wish to be refunded.

Return address :

By Charlot pour Herbarium
30 rue Salvador Allende
95870 BEZONS 

Return shipping costs are at your expense.

Your refund will be made via your original payment method within 3 days of receipt of the products in their original condition. You will receive an email to notify you when your refund has been processed.

Please note that processing of our returns may take up to 5 working days after receipt.

Returned goods are your responsibility until they reach us, and a refund will only be made upon receipt of the goods in a condition that complies with the terms and conditions of sale. We recommend that you choose a shipment with delivery against signature and keep your tracking number.

If your herbarium arrives home damaged, contact us at hello@herbarium.fr. We will organize an exchange as soon as possible.

PAYMENT & SECURITY

You can pay for your order on our site by : 

- credit card (Visa, Mastercard, American Express)
- PayPal
- bank transfer 
- phone 

For payments by bank transfer, write to us at hello@herbarium.fr and we will give you instructions. 

Unfortunately we are not able to accept cheques at the moment.

Absolutely. Our payment solutions use the payment modules of Stripe and Paypal, two completely secure online payment platforms that encrypt your banking information.

Our site is PKI Data Security Standard compliant and PCI Level 1 certified. This means that all your data and personal information is ultra-secure!

Write to us at the email address hello@herbarium.fr indicating the number of your order, and we will send you your invoice as soon as possible. Your invoice is also included in your order confirmation email.

In case of payment failure, do not hesitate to write to us at hello@herbarium.fr and we will do our best to help you.

WHERE TO FIND US?

On our website of course, but also on Instagram(here) and Facebook(here).

-Concept store Herbarium, 23 rue du pont-au-choux, 75004 Paris

- Bon Marché, 24 rue de Sèvres, 75007 Paris, 2nd floor (Grande Epicerie side)

Find a selection of our herbariums in Switzerland:

- Corner By Charlot, 6 rue Cornavin, 1201 Geneva

- Corner By Charlot, 40 route de Thonon, 1222, Vesenaz

We do not have any resellers, but we would be delighted to work with you. Please feel free to contact us at info@herbarium.fr.

WORKSHOPS

Our workshops last 2 hours, during which we teach you all the steps involved in making a herbarium, from pressing the fresh plants to framing them. An interlude of douceur A poetic interlude to let your creativity flow! You will leave with your own creation framed in A4 format.

Our dried flower workshops last 1.5 hours, during which our florist will teach you all the steps involved in making a beautiful bouquet, from cleaning the plants to assembling the bouquet. You will choose your favourite flowers, give free rein to your creativity and leave with a tailor-made composition.

Find all our sessions here.

Simply add the date of your choice to your basket and proceed to checkout.

Victims of their success, our workshops fill up very quickly. Don't panic, we regularly add new sessions. To be kept informed when we go online, follow us on Instagram @herbarium and subscribe to our newsletter.

You can also pre-book by buying a voucher for a place here. You will be informed in advance of the next dates 48 hours before their official publication.

You can change or cancel your reservation up to one week before the event by writing to us at hello@herbarium.fr. After this time, tickets are neither exchangeable nor refundable.

Yes! Children are welcome from 8 years old.

We can open private sessions from 8 participants upwards, at the venue of your event or in our workshop! Tell us about your project at hello@herbarium.fr